Refund Policy

This page explains how Koaura LIVING handles refunds for paid plans. It should be read together with the Subscription Terms and the Terms of Service.

Refunds are handled in line with the rules that apply to your purchase — those of Stripe, the card networks, the app marketplace where relevant, and the consumer-protection laws that apply to you. Where any of those rules give you a right to a refund, that right always applies.

Active cancellation takes effect after the current subscription month completes, using the original subscription anniversary. Monthly plans normally have no unused prepaid whole month after that boundary. Annual refunds use the discounted pre-tax amount actually paid, multiplied by unused whole subscription months and divided by twelve; any final fractional cent is rounded up once, and corresponding tax is reconciled separately. No daily proration applies. Stopping only a future renewal preserves the funded term. One-time upgrade refunds use the removed proportion of the original purchased duration, rounded once to the nearest cent with half-cent upward; their cancellation follows the household base subscription month boundaries and original funded-end cap. Each refund follows its own purchaser’s original payment route.

If something went wrong with a purchase, please reach out — we would rather make it right than leave you stuck. Support can look into things like a duplicate charge, a plan that was paid for but did not activate, the wrong plan being applied to your household, a plan chosen by mistake, or paid access that did not appear after a completed web checkout.

A refund may change what your household plan includes — for example, a refunded plan may return to the Free level. Some billing, tax, dispute, fraud-review, or service-provider records may be kept where the law or those providers require it, even after a refund.

To ask about a refund, contact Koaura LIVING support at support@getkoaura.com with the account email used for the purchase.

This page is source-controlled for launch prep and must be legally reviewed before public publication.