Terms of Service

Last updated: June 4, 2026 Effective date: June 4, 2026

These Terms of Service ("Terms") are a binding agreement between you and AIvantage Consulting Inc. ("Koaura Living," "we," "us," or "our") and govern your use of Koaura Living websites, TV apps, mobile apps, backend services, account features, support flows, routine library features, guided stretching, Self View, Phone Live View, Remote Helper, subscription services, and related features.

Please read these Terms carefully. Section 18 contains a binding arbitration agreement and a class-action waiver that affect how disputes are resolved.

1. Acceptance

By creating an account, purchasing a subscription, checking or selecting an acceptance control, or otherwise using the Service, you agree to these Terms, our Privacy Policy, and our Wellness Disclaimer. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and able to form a binding contract. If you manage a household, you represent that you are authorized to accept these Terms for that household.

3. Service Scope

Koaura Living is a consumer wellness and family-connection product for households that want gentle TV-first movement prompts, guided routines, routine delivery, and invited family support. Purchases, account pages, routine library access, paired-device views, subscription management, support requests, and account-deletion requests may require sign-in with the same Google or Apple account used by Koaura Living.

4. Wellness Boundary

Koaura Living supports movement, connection, and household routines. It is not a medical device, clinical service, emergency service, physiotherapy service, diagnosis service, treatment service, monitoring service, and is not a replacement for professional care. Stop using any routine if it feels unsafe or uncomfortable. Public copy and product behavior remain wellness-only and do not promise clinical or medical outcomes, fall prevention, emergency response, diagnosis, treatment, cure, monitoring, or guaranteed results.

5. Accounts and Household Responsibility

You are responsible for accurate account information, responsible household setup and invitations, maintaining the confidentiality of your sign-in, and activity under your account. Only add, send, upload, or share content you have the right to use and share.

6. License to Use the Service

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own non-commercial household use. You may not resell, sublicense, or use the Service for regulated care delivery or any commercial purpose.

7. User Content and Family Media

You retain ownership of photos, videos, routine media, thumbnails, messages, and other content you upload, transfer, or send through the Service ("User Content"). You grant Koaura Living a limited license to host, store, transmit, cache, reproduce, and display User Content solely to operate, provide, secure, and support the Service. We do not use your User Content for advertising or to train third-party AI models.

You represent that you own or have all rights necessary to upload and share your User Content and that you have obtained any necessary consent from individuals depicted in it. We may remove or restrict User Content where reasonably needed to comply with law, protect households, enforce these Terms, investigate abuse, or operate the Service.

8. Acceptable Use

You may not misuse the Service, attempt unauthorized access, interfere with another household or Service security, upload unlawful or infringing content, bypass entitlement controls, submit abusive support requests, scrape private account data, or use the Service for regulated care delivery, emergency response, or clinical monitoring.

9. Subscriptions, Renewal, and Cancellation

Koaura Living V1 paid plans are purchased on the web through Stripe Checkout. Stripe processes payment-card details; we store billing identifiers, subscription state, plan keys, and entitlement state.

Your subscription automatically renews at the end of each billing period and your payment method is charged the then-current price until you cancel. The billing frequency and price are disclosed at checkout before you purchase. You may cancel through the Stripe Customer Portal linked from your account, or through support if portal access is unavailable. Cancellation takes effect at the end of the current billing period.

10. Refunds and Billing Support

Subscription charges are generally non-refundable once a billing period begins, except where required by law, required by an applicable app marketplace or payment provider, or approved by Koaura Living support for issues such as duplicate charges, failed activation, entitlement mismatch, accidental plan selection, or subscription access that did not appear after checkout. Refunds may change household entitlement state. Some billing, tax, dispute, fraud-review, or provider records may be retained where required.

11. Service Changes and Availability

The website, TV app, mobile apps, routine library, subscriptions, support flows, connected providers, and entitlement policy may change as we improve the Service. Features may be unavailable during maintenance, provider outages, platform changes, account or billing issues, household repair, or launch operations. We do not guarantee uninterrupted or error-free operation.

12. Privacy

We handle personal information as described in the Privacy Policy.

13. Copyright and DMCA

We respect intellectual-property rights and respond to clear notices of alleged infringement under the Digital Millennium Copyright Act. Notices may be sent to: AIvantage Consulting Inc., Koaura Living Copyright Agent · support@getkoaura.com · 1401 21st St #16276, Sacramento, CA 95811, United States. We may remove or disable access to allegedly infringing content and may terminate repeat infringers' access in appropriate circumstances.

14. Account Deletion

You can request account deletion through the signed-in deletion page at https://living.getkoaura.com/account/delete or through support when sign-in is unavailable. Verified requests are processed according to the Privacy Policy, support runbook, retention exceptions, provider limitations, and household-shared-data rules.

15. Suspension and Termination

You may stop using the Service at any time. We may suspend, limit, or terminate your access if we reasonably believe you have violated these Terms or the law, to protect users or the Service, or for operational reasons. On termination, your license ends and your data is handled under the Privacy Policy.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the maximum extent permitted by law, Koaura Living and its providers disclaim implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Service will be uninterrupted, secure, error-free, or will produce any health, wellness, mobility, balance, safety, or fitness result.

17. Limitation of Liability

To the maximum extent permitted by law, AIvantage Consulting Inc. and Koaura Living will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, loss of data, goodwill, or profits, service interruptions, provider outages, or household misuse of the Service. Our total aggregate liability for all claims relating to the Service will not exceed the greater of the amounts you paid us for the Service in the 12 months before the event giving rise to the claim or US$100. Nothing in these Terms limits liability that cannot be limited under applicable law.

18. Dispute Resolution; Binding Arbitration; Class-Action Waiver

Before starting arbitration, you agree to contact us at support@getkoaura.com and give us 30 days to resolve the dispute informally. Except for small-claims matters and requests for injunctive or equitable relief for intellectual-property or confidential-information misuse, any dispute arising from these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules.

You and Koaura Living agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, or representative action. You and we waive any right to a jury trial. You may opt out of arbitration by emailing support@getkoaura.com with your name and account email within 30 days of first accepting these Terms.

19. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless AIvantage Consulting Inc., its officers, and its agents from claims, damages, liabilities, and reasonable costs arising from your User Content, use or misuse of the Service, violation of these Terms or law, or violation of a third-party right.

20. App Stores

If you obtain a Koaura Living app through the Apple App Store or Google Play, these Terms are between you and AIvantage Consulting Inc. only, not the app store. The app store has no obligation to provide support or maintenance for the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you when you obtained the app through Apple.

21. Governing Law and Venue

These Terms are governed by California law, excluding conflict-of-law rules. Any matter not subject to arbitration will be brought exclusively in the state or federal courts located in Sacramento County, California, and you consent to their jurisdiction.

22. General

These Terms, the Privacy Policy, and the Wellness Disclaimer are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the rest remains in effect. You may not assign these Terms; we may assign them in connection with a merger, acquisition, financing, or sale of assets. We may provide notices through the Service, email, or posting.

23. California Consumer Notice

Under California Civil Code § 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

24. Contact

AIvantage Consulting Inc. · Support: support@getkoaura.com · Mailing address: 1401 21st St #16276, Sacramento, CA 95811, United States · Phone (voicemail; we reply by email): +1 408-598-1321

25. Changes to These Terms

We may update these Terms as the Service changes. If changes are material, we will provide notice appropriate to the change, such as updating the effective date, posting a notice, or requiring renewed acknowledgment.