Account and sign-in
Use the same Google or Apple account on the website and apps so Koaura Living can find your household, plan, paired devices, and routines.
Support
Help for accounts, billing, routines, paired TVs, Remote Helper, and privacy requests.
Email support@getkoaura.comPrefer to call? +1 (408) 598-1321 is a voicemail line — leave a message and we’ll reply by email, usually within one business day. Email is the fastest way to reach us: support@getkoaura.com.
Subscription access
If a paid subscription does not appear on your TV or account page, include your Support ID and approximate purchase time so support can help align your plan access.
Routines and Send to TV
Routine delivery depends on your plan, paired TV state, TV storage, and whether the TV is online. Support can help identify where the send flow stopped.
Remote Helper
Remote Helper is invited family support for a guided session. It is bounded by account, household, and plan access.
Privacy requests
Account deletion and data requests follow an auditable support and server runbook. The browser starts the request; support verifies and completes the server-side process.
Wellness scope
Koaura Living is for wellness and family connection. It is not an emergency service or a replacement for professional advice.
What to include
Support works best when the request has enough context without exposing private household, payment, or media details.
- Open your account page after signing in.
- Copy your Koaura Living Support ID.
- Email support@getkoaura.com from the same account email when possible.
- Include the device type, the approximate time, and what you were trying to do.
- Do not send passwords, card details, private family media, or sensitive personal details.
Delete My Account
Use the signed-in deletion page to request account or product-data deletion. Billing, security, or legal records may be retained where required.
Wellness Disclaimer
Koaura Living supports gentle wellness routines and family connection. It is not medical, clinical, emergency, or professional-care advice.
Read Wellness Disclaimer